FREQUENTLY ASKED QUESTIONS (FAQS)

Our team has compiled a list of the most frequently asked questions and provided detailed answers on our FAQ page. Whether you need help with design, samples, production, or any other aspect of your project, you‘ll find useful information there. If you still have questions or need further assistance, don‘t hesitate to reach out to us. We‘re always happy to help and provide the support you need to ensure your project is a success. Contact us today, and let our experienced team guide you through the process!

General FAQ

What makes YUHUA different from our competitors?

YUHUA stands out for its exceptional value for money. We offer high-quality, efficient production using superior materials and advanced automated machines at optimized costs. Our large facility allows us to handle high volumes quickly, with a short production lead time of 20-30 days upon sample approval. We provide comprehensive solutions and professional advice, along with alternative production options to meet diverse needs. Our professional team ensures cost-effective partnerships and delivers excellent aftersales service. Flexible payment options are available for long-term customers, ensuring the best products at competitive prices.

What is your minimum order quantity (MOQ)?

We have no MOQ requirement, but as a custom offset printing company, we recommend ordering at least 500 sets. This is because material costs remain the same, but print setup costs are higher for smaller orders. Our sales team works closely with customers to find the most competitive options.

Quotes

Does YUHUA manufacture paper components only?

YUHUA offers full services of manufacturing boxes, cards, dices, wood pieces, metal pieces, rubber mats , and more.

How long is a quote valid?

YUHUA quotes are valid for 4 weeks, as indicated on the quotation.

How long does it take for YUHUA to quote my game?

Our turnaround time for quoting is typically 1 to 4 working days, depending on the game‘s complexity, the materials used, and the custom components required.

Do your quotes include shipping?

The quote you receive from us don’t include shipping costs. Many clients handle their own shipping, but if you need assistance, we partner with experienced global shipping companies. We can arrange shipping by ocean, air, or land, but we do not ship to individual buyers. Please consult your CS specialist for available options.

Prepress

How should I send my artworks to YUHUA?

First, sort the artworks by component name and organize them into individual folders according to the quotation sheet. Next, compress all the folders into a .zip file. Finally, upload the .zip file to WeTransfer or Dropbox and share the download link with your YUHUA account manager.

How should I submit design for custom paper insert/plastic tray, or can YUHUA design it for my game ?

If you have the design, please submit a 2D drawing of your tray with exact shape and dimension (length, width, and depth) of each compartment; if you do not have design, contact your YUHUA account manager and let us design the tray based on the actual components in the game.

Is there any special things we should pay attention when we create our print artworks ?

Contact your YUHUA account manager for a copy of the design guidebook to help you create your printing material. Key tips include:

- Use CMYK color mode.

- Ensure image resolution is no less than 300dpi.

- Label and organize files by part numbers and names according to the spec sheet.

- Embed all texts and fonts.

- Use vector illustrations for die cuts and place them in different layers.

- Use pure black color settings: C: 0%, M: 0%, Y: 0%, K: 100% to avoid color inconsistencies.

- Keep a 3mm bleed on each side. All artwork and background colors should extend into the bleed area.

- Maintain a 3mm margin area from the artworks to the die-cut lines.

- For box and board: keep a 3mm bleed plus a 15mm wrap to ensure they can be wrapped around the edges.

Can I provide an RGB file to print?

We recommend converting your file to CMYK format and verifying the color results before submission. This ensures that the printed colors match your expectations, as screen colors (RGB) can differ from printed colors (CMYK). By doing this, you can avoid discrepancies between the digital design and the final printed product.

Can you work with print files that are not created in Adobe?

All print designs must be submitted in PDF format to ensure accuracy and consistency. This format preserves the layout, fonts, and images as intended, preventing any alterations during the printing process. Please ensure your PDF files are high resolution and include all necessary bleed and crop marks for a seamless production experience.

Can YUHUA provide artworks templates for my games?

Yes, it is important to include die-cut bleed and margins for all printed materials. Contact your account manager for standard or custom templates for your games.

Production

How long does it take to complete an order?

Our turnaround time covers pre-press, production, and shipping. Production time varies based on order quantity and components. Standard sea shipping takes about five weeks, while air freight takes 3-5 days. Once you approve the proof, production takes approximately 3 weeks. For a precise turnaround time, send us a quote inquiry with your project details.

Do you have the capability to assist in order fulfillment?

Yes, we can assist with shipping to e-commerce platform warehouses, including Amazon, following their specific warehousing requirements. Our team is experienced in managing the logistics and compliance needed to ensure smooth delivery to these warehouses. Whether it‘s packaging, labeling, or meeting specific storage conditions, we will handle all the details to ensure your products are ready for sale on your chosen e-commerce platform.

Can you provide casino quality playing cards?

Yes, we produce high-quality casino playing cards, magic playing cards, and card tricks playing cards.

Our casino playing cards use premium glossy or linen finish cardboard from top producers in Germany, France, Italy, and Japan. Available black core cardboard weights include 290gsm, 300gsm, 305gsm, 310gsm, and 330gsm.

What is your typical error rate in the final shipment?

YUHUA strictly adheres to AQL or higher standards to ensure products meet contract specifications. Each project has a dedicated QC team to ensure product quality meets client requirements and international safety and environmental standards. We conduct all pre-production testing, including print layout and surface treatment. A final product sample will be presented for review. Our QC team meticulously reviews products throughout production. After final inspection and third-party inspection (if requested), products are ready for shipment once all quality checks are passed.

When producing games, do you ensure they comply with federal safety regulations like CPSIA, CCPSA, and EN-71 standards?

Yes, all raw materials we use comply with EN71, CPSIA, and ASTM F963 standards. For games intended for ages 13+ in the US and 14+ in Europe, safety testing is typically not required. However, customs may request safety test certificates when the games enter their country. YUHUA has long-term partnerships with reputable testing organizations and can arrange tests for your games at very competitive prices.

What details must be included on the box to comply with safety testing regulations?

If you are the importer of your game, the following detailed information must be included on the box:

1. Company Information: Include the company name, address, and telephone number.

2. UPC/EAN Code: This is a unique identification code for a single product worldwide. Contact a barcode company to purchase and generate a barcode number.

3. Age Graphic Symbol: Ensure the age graphic symbol is at least 10mm in size, indicating that the game is not suitable for children under 3 years old.

4. Small Part Warning: Include the text “WARNING: CHOKING HAZARD - Small parts. Not suitable for children under 36 months” if your game contains small parts or small balls.

5. Country of Origin: For example, “Made in China”.

6. “CE” Mark: This mark must be at least 5mm in height on the box for any products sold in Europe, declaring that the product complies with EU directives.

How long will it take to do a product safety test?

Normally, it takes 14 working days to complete the test. After that, you will receive a draft of the test report for review before the test lab releases the official test certificate.

What shipping solutions does YUHUA offer?

YUHUA offers the following shipping solutions:

EXW (Ex-Works): Delivery at YUHUA warehouse. Products must be picked up within 30 days of completion.

FOB (Free on Board): Named port of shipment. Under this trade term, the price quoted by the seller includes all charges up to placing the goods on board a ship at the specified port of departure. Also known as collect freight, freight collect, or freight forward.

CIF (Cost, Insurance, and Freight): Named port of destination. This trade term requires the seller to arrange for the carriage of goods by sea to a port of destination and provide the buyer with the necessary documents to obtain the goods from the carrier.

DAP (Delivered At Place): Named place of destination. The seller pays all transportation costs (including export fees, carriage, insurance, and destination port charges) up to and including the delivery of the goods to the final destination. The buyer is responsible for paying import duties, taxes, and customs costs, as well as unloading the goods from the vehicle at the final destination.

DDU (Delivered Duty Unpaid): Named place of destination. Under this trade term, the seller is responsible for making a safe delivery of goods to a named destination and paying all transportation expenses, excluding the duty. The seller bears the risks and costs associated with supplying the goods to the delivery location, where the buyer becomes responsible for paying the duty and other customs clearing expenses.

DDP (Delivered Duty Paid): Named place of destination. In this transaction, the seller pays for all costs related to transporting the goods and is fully responsible for the goods until they have been received and transferred to the buyer. This includes paying for shipping, duties, and any other expenses incurred during transportation.

Billing

What payment methods do you accept?

We accept payments via PayPal, Western Union, and bank transfer. For more flexible payment options, you can place an order through our Alibaba International Store, which supports VISA, MasterCard, American Express, eCheck, T/T, and L/C. For details on wire transfers or bank transfers, please contact us directly.

Do you provide open account payment terms?

Yes, we offer open account (OA) payment terms for our long-term valued clients. To determine if your account qualifies for this option, please reach out to us. Our team will be happy to review your account and discuss the possibility of extending OA payment terms to you. This flexible payment method is part of our commitment to supporting and fostering strong, enduring relationships with our trusted partners.

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